Entergy to continue providing power service amidst COVID-19 pandemic
Entergy will continue providing power service amidst the COVID-19 outbreak.
“On behalf of Entergy, I just want to say that we will continue to provide reliable power to the communities that we serve which keeps our homes, businesses, organizations and medical teams running,” Entergy Customer Service Representative Sheila McKinnis said. “Entergy service disconnections are stopped.”
McKinnis shared the news on a call with the Vicksburg Warren County Chamber of Commerce Thursday morning. The conference call brought a group together to discuss updates on the COVID-19 virus, related recommendations and steps being taken at the state and local level to support small businesses.
McKinnis also said Entergy would continue the refueling outage at Grand Gulf.
To make a full or partial payment on your bill, call Entergy at 877-387-2499.
Entergy’s welcome message when customers dial the number above is:
“In recognition of this difficult time for our customers as it relates to COVID-19 and in agreement with our regulators, effective March 13, service disconnections are temporarily suspended. We encourage customers to continue making payments in order to avoid adding to their balance due. For customers unable to pay in full, please stay on the line to self-serve or visit us at entergy.com.”
McKinnis echoed the auto-attendants encouragement to make partial payments, and to contact Entergy directly if you are unable to make any payment toward your balance.
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